Last updated: 17 October 2026
You may cancel an order free of charge as long as it has not yet been shipped. Once an order has been dispatched, it can no longer be cancelled — you may instead initiate a return once it's delivered, per the policy below. To cancel, go to My Account → Orders or contact us with your order number.
Items can be returned within [7 / 10 / 15] days of delivery, provided
they are:
• Unused, unwashed, and unworn, with all original tags attached.
• In their original packaging.
• Not part of our non-returnable list below.
For hygiene and quality reasons, the following are not eligible for return unless received damaged or defective: innerwear, earrings/pierced jewellery, and items marked "Final Sale" or purchased at a clearance discount.
Go to My Account → Orders, select the item, and choose "Return." Alternatively, contact us with your order number and reason for return. Our courier partner will arrange a pickup from your delivery address where serviceable; otherwise, you may be asked to self-ship the item.
Once the returned item is received and inspected, refunds are processed to the original payment method via PayU within 5–7 business days. Depending on your bank, it may take a further 3–5 business days for the amount to reflect in your account statement. For Cash-on-Delivery orders, refunds are issued to your provided bank account or as store credit, as applicable.
If you need a different size or colour, please place a fresh order and return the original item per the process above — this ensures the fastest turnaround, since stock levels can change quickly.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, including any shipping charges paid.
Reach out any time via our Contact page.